Customer Service and Enterprise Software veteran returns to Contact Center software marketplace
Los Altos, CA (July 28, 2003)-- TuVox, the pioneer in Conversational Voice Response (CVR(tm)) applications for call centers announced today the appointment of Larry Miller as the company's new President and CEO.
Miller brings over 25 years of call center and enterprise software experience to TuVox. Prior to joining TuVox, Miller was President and COO of WorldChain, a leading supply chain software company he co-founded in 1999. While at WorldChain, Miller led the launch of the company, established a customer base of highly referenceable customers, including multiple Fortune 500 companies and raised a total of $62 million in three rounds of financing from leading venture capital firms.
Previously, Miller spent four years with Aspect Telecommunications, a pioneer in delivering mission critical call center solutions to large contact centers, and was with IBM Corporation for 17 years. During his tenure at Aspect, Miller served as Vice President, North American Sales and Support where he was responsible for more than doubling North American revenues from $145 million to $320 million. While at IBM, he held a number of senior management positions within IBM's world-class customer service organization, including Customer Service Executive and Business Unit Executive for Availability Services.
"The appointment of Larry to the role of President and CEO is a significant milestone in the growth of TuVox," said Jeff Crowe, TuVox Board member and co-founder and former CEO of Edify Corporation. "We are very pleased to have Larry join the TuVox team to build on TuVox' technology advantage and referenceable customer base. We are confident Larry will leverage his extensive call center experience and track record of leadership to further accelerate TuVox' position as an industry leader."
With Miller's appointment, co-founder and Board member Steven Pollock will assume the role of Executive Vice President, Product Strategy and Development. "Larry's joining is a strong testament to the accomplishments, market position and market opportunity of the company", said Pollock.
"I am very excited to be joining the uniquely talented team at TuVox", Miller said. "Steve Pollock and Ashok Khosla have taken a radically different approach to develop and deliver technology that will absolutely transform the contact center industry. The TuVox CVR solution allows companies to quickly and affordably deliver complex, web-based self-service content over the phone. TuVox is fundamentally changing the way the market views, deploys and uses speech automation."
TuVox' mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo and Definity Health.
For a demonstration or more information, visit: www.tuvox.com
TuVox and CVR are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.
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