Los Altos, CA March 10, 2004 - TuVox, the pioneer in Conversational Voice Response (CVR™) applications for call centers announced today that CMP Media's Call Center Magazine named TuVox CVR 3.0 as Product of the Year for 2004. TuVox CVR is a complete, end-to-end platform for speech applications.
Call Center Magazine awards are highly selective and only 11 award winners were selected from several hundred entries. TuVox was the only award recipient representing all companies within the IVR, VXML, and Speech Recognition Applications market.
TuVox CVR is the only end-to-end speech application platform that radically increases the affordability of sophisticated speech applications. Compared with "IVR plus ASR" solutions, TuVox CVR increases the value of speech automation by enabling higher call completion rates and simplifying speech application development and maintenance. The CVR platform consists of tools, runtime, reporting and live agent integration components that enhance all aspects of the speech application lifecycle - from development and testing to deployment and tuning.
Only TuVox CVR features Machine Assisted Dialogue Generation (MADGen™) - patent pending technology that speeds application development by automatically generating dialogues and grammars from existing content materials. MADGen replaces the current, expensive process of authoring dialogs manually.
Only TuVox CVR features enterprise-class application development and management tools to rapidly deliver large-scale, sophisticated speech applications more affordably than any other solution available today. TuVox CVR applications routinely have several thousand dialog states compared with the industry norm of several hundred. As a result, TuVox provides a better caller experience and significantly higher levels of call automation.
TuVox CVR applications automate call types ranging from typical 'transactional' calls (making payments, checking balances) to advanced call routing to 'knowledge-based' calls (problem resolution, step-by-step instructions for product usage, FAQ's, etc.). This unique breadth of automation provides higher call completion rates for TuVox customers in such diverse industries as telecommunications, healthcare, insurance, manufacturing, consumer electronics and technology.
According to Call Center Magazine editorial director Keith Dawson, "Rather than reinforcing a disconnect between live service and automation, TuVox's CVR System helps bridge the gap. And, as one of the best new products to support this goal, TuVox's CVR is among our picks for Product of the Year."
"From the beginning, TuVox has deployed sophisticated speech applications at a fraction of the cost of other systems, while substantially improving the caller experience." said Larry Miller, CEO and President of TuVox. "We are delighted that Call Center Magazine has selected TuVox CVR 3.0 as a leader and Product of the Year in the speech applications sector."
About Call Center Magazine
Call Center Magazine is the only magazine dedicated to providing in-depth and unbiased product and strategic information that the powerful executives responsible for improving customer relations and retention through call centers rely upon to make purchasing decisions on the hardware, software and services critical to their success. This respected editorial attracts the largest number of readers in the call center, customer care and customer interaction market.
About TuVox
The TuVox mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers customers and live agents. TuVox Conversational Voice Response (CVR) is a ground-breaking speech application platform that incorporates voice interface features, and provides a rich toolset to develop, maintain, and tune enterprise-class applications.
TuVox CVR applications perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo, MCI and Definity Health.
For a demonstration or more information, visit: http://www.tuvox.com/
TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.
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