TuVox "Beats the Clock in Times Square" By Developing and Deploying Sophisticated Speech Application in Less Than Six Hours
LOS ALTOS, Calif. - September 16, 2004 - TuVox, the pioneer in enterprise software for speech applications, was recognized as the winner of the Speech Solutions CHALLENGE II Usability award at SpeechTEK 2004. In order to be named the Gold Usability winner, TuVox outperformed eight other teams - comprised of 15 vendors from the speech industry.
Sponsored by Opus Research and SpeechTEK, 16 companies were given just six hours to design, develop and deploy a "real world" application. In a race against the clock, TuVox created a speech application that enabled callers to order tickets for a Lexington Legends baseball game for a specified number of adults and children, in either box seats or bleacher seats.
"We asked 500 consumers to call the applications and we measured caller satisfaction and the ability to complete the task of ordering baseball tickets in a single call," said Peter Leppik, CEO, VocaLabs. "By scoring over 90 percent, TuVox was the only company in the competition that qualified for an 'A' rating in VocaLabs' completion benchmark."
"We are pleased to have won the only award issued during SpeechTEK 2004 that was based on objective customer satisfaction criteria from over 500 real-life consumers located across the country," said Larry Miller, president and CEO, TuVox.
"Challenge II is a unique industry competition and demonstrates that sophisticated speech solutions do not have to take a lot of money or an excessive amount of time," said Steve Pollock, executive vice president and co-founder, TuVox. "As a demonstration of the unique capabilities of our enterprise software solution, only TuVox was able to build not just one speech application, but five distinct applications, allowing consumers to reserve parking at the stadium, order team jerseys, get driving directions, and access game highlights. This is another example that shows how TuVox puts 'Speech Within Reach.'"
TuVox provides enterprise software to revolutionize voice self-service. TuVox CVR 4.0 creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise software can automate virtually any type of call - including natural language call routing, self-service transactions, information requests and product support. TuVox has pioneered industry-leading SmartGen technology that allows enterprises to quickly create highly customized and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create voice automation that is so effective that callers will freely choose it over a live agent, and to make voice automation so cost-effective that any enterprise can deploy it.
TuVox customers include companies such as Activision, CBCA, Columbia House, Definity Health, MCI, Netflix, Oriental Trading Company, Roxio, TiVo, and the United States Postal Service.
For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830 to speak with our website.
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